Sutter Solano’s new CEO focused on improving patients’ experience

October 03 2017

By Rachel Raskin-Zrihen, Vallejo Times-Herald

Posted: 10/02/17, 4:19 PM PDT | Updated: 10 hrs ago

With both parents being doctors, it’s not surprising that Abhishek Dosi has spent his career working in hospitals.

The surprise is that he’s not a doctor, but Sutter Solano Medical Center’s new CEO.

The 34-year-old married father of a 14-month-old daughter took over the medical center’s helm on April 3, replacing John Boyd, who took a position elsewhere in the organization.

Originally from Illinois, Dosi, a Marin County resident, said he’s been with Sutter Health for a decade, the first 9 ½ years at San Francisco’s California Pacific Medical Center, where he held a number of positions.

“As I kid I thought I wanted to be a doctor, but in college I discovered I’m much better in finances than biology,” Dosi said. “It’s been a journey.”

His father is a neo-natologist and his mother is a primary care internist. Through her, Dosi said he “watched the relationship between doctor and patient, and how life impacts health and vise-verse. It’s a tangible change you can make in a clinical environment.”

Dosi said he signed on with Sutter Health right out of grad school.

“I’ve visited Sutter Solano before and when the opportunity arose, I applied for it. I find the area and the people to be wonderful,” he said.

“Sutter Health has a wonderful mission, with world-class leaders,” he said. “I don’t think I could find a better place to work than Sutter Health. It leads with the right values and ethics — quality and safety — and it’s talked about all the time. Energy and resources are put behind it all the time.”

Dosi said he feels it’s his job to make sure the hospital is running efficiently and is serving its patients and surrounding community is the best possible way.

“The thing about community hospitals is that you have to reflect the community you serve,” he said. “Everyone wants better quality and access to care,” and hospital staff is studying that to see if and where improvements can be made.

“The 18 to 44 age group is growing in our service area — Vallejo, Benicia and American Canyon,” he said. “That will be key for us.”

Dosi said he plans to build on the “sympathetic and deeply caring environment” the medical center already strives to create.

“We’re working on taking that to the next level,” he said. “We’re calling it ‘the Solano way’ — who we want to be as an organization, the adjustments and changes in culture we want to make.”

Sutter Solano spokeswoman Angela Borchert said a contest is underway to find a better name for the process.

“It’s a work in progress,” she said. “We’ve interviewed 58 long-and shorter-term employees to get a sense of what they’re most proud of in the organization and what they think needs work.”

Once identified, Dosi said the goal will be to find ways to “bridge the gap between the great quality of care provided and the way patients experience it.”

Taking each client’s individual situation into account, Dosi said staff will try to help provide the information for the best support of each patient to care — “the various access points, be it La Clinica, Touro (University) or other ways. We’re here 24/7-365.”

Dosi said his approach to his job was altered forever by a personal experience.

“We were in the Caribbean, where we conceived our daughter and a month and a half later, this thing called Zika was discovered,” he said. “We were already an at-risk pregnancy.”

Everything went well with the exception of one interaction with one doctor, he said.

“It dawned on me that my wife and I — who have the means and knowledge to navigate the system — were able to work through that situation, but, how do you create an experience like that for everyone? That’s what drives me.”

Dosi said he loves his job.

“There are good, caring people who work here, and all that makes everybody’s job a lot easier,” he said. “You feel good every day about what you do — you feel like you’re making a positive change every day.”

http://www.timesheraldonline.com/general-news/20171002/sutter-solanos-new-ceo-focused-on-improving-patients-experience